“Spaceships, wormholes and dinosaurs! Don’t miss it.”
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(Time, The Long Earth, Doctor Who)
“If, like me, you love time travel and prehistoric beasts, you’ll relish this series…”
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The widely acclaimed seven-part time travel series. Your adventure starts here…
Legal
Privacy Policy
We take online security and your privacy seriously.
The term ‘FOSSIL ROCK LTD’ or ‘us’ or ‘we’ refers to Fossil Rock Ltd, CRN 12250076 registered in England and Wales.
The term ‘you’ refers to the user or viewer of our website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
- Name
- Contact information including email address.
- Demographic information such as postcode, preferences, and interests.
- Other information relevant to surveys and offers.
What we do with the information we gather
- We may use the information to improve services or offer new services.
- We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
General Data Protection Regulations
All our processing of personal data adheres to the Data Protection Act and UK GDPR. To check the information we hold on you is current and correct or if you would like a copy of the data, please email info@fossil-rock.com with the subject line “Data Subject Access Request”.
If you have any questions about our Privacy Policy, please
contact us.
Cookies Policy
We take online security and your privacy seriously.
The term ‘FOSSIL ROCK LTD’ or ‘us’ or ‘we’ refers to Fossil Rock Ltd, CRN 12250076 registered in England and Wales.
The term ‘you’ refers to the user or viewer of our website.
We use cookies and similar tools (collectively “cookies”) for the purposes described below.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Operational Cookies:
We use cookies to provide our services, for example:
- Recognising you when you sign-in to use our services.
- Recognising if you are a member and providing other customised features and services.
- Displaying features, products, and services which might be of interest to you, including ads on our services if they are for products and services available from us.
- Keeping track of items stored in your shopping basket.
- Preventing fraudulent activity.
- Improving security.
- Keeping track of your preferences such as currency and language.
Advertising Cookies
We also use cookies to serve certain types of ads, including for products and services not available on our website and for certain ads relevant to your interests.
Approved third parties may also set cookies when you interact with our services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.
Third parties use cookies in the process of delivering ad content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of us.
See our Privacy Policy for more information about the types of information we gather. If you have any questions about our Cookies Policy, please
contact us.
Accessibility Policy
We take accessibility seriously.
The term or ‘FOSSIL ROCK LTD’ or ‘us’ or ‘we’ refers to Fossil Rock Ltd, CRN 12250076 registered in England and Wales.
The term ‘you’ refers to the user or viewer of our website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Measures to support accessibility:
We take the following measures to ensure accessibility of this website:
- Include accessibility throughout our internal policies.
- Provide continual accessibility training for our staff.
- Assign clear accessibility goals and responsibilities.
- Employ accessibility quality assurance methods.
Conformance status:
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. This website is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
Technical specifications:
Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
- SMIL
These technologies are relied upon for conformance with the accessibility standards used.
If you have any questions about our Accessibility Policy, please
contact us.
Terms of Use Policy
We take online security and your privacy seriously.
The term ‘FOSSIL ROCK LTD’ or ‘us’ or ‘we’ refers to Fossil Rock Ltd, CRN 12250076 registered in England and Wales.
The term ‘you’ refers to the user or viewer of our website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms and conditions:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. For details of personal information that may be stored by us for use by third parties, please refer to our Cookies Policy.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility
for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.
If you have any questions about our Terms of Use Policy, please
contact us.
Account Policy
Do I need to set up an account to make an order? No. If you do not wish to set up an account with us, we have the option to checkout as a guest. All you’ll need is your contact and shipping information at the checkout.
I’m having trouble signing into my account, what should I do? Please try resetting your password initially. If you’re still experiencing problems please contact us at info@fossil-rock.com or by using the form on our Contact Us page with subject heading “Account Sign-in”, and we will be happy to help.
How do I reset my password? If you can’t remember your password, we’ll need to reset that for you. Please contact us at info@fossil-rock.com or by using the form on our Contact Us page with the subject heading “Password Reset”, and we will be happy to help.
Is my personal information kept private? Yes, in accordance with the Data Protection Act 2018 your personal information is kept secure. To read more about this please see our Privacy Policy.
How do I unsubscribe from your newsletter? Click unsubscribe at the bottom of any newsletter or email you receive from us, or alternatively email us at info@fossil-rock.com or by using the form on our Contact Us page, with the subject heading “Unsubscribe” and we will help you with this.
If you have any questions, please email us at info@fossil-rock.com or by using the form on our Contact Us page, with subject heading “Account”.
Orders Policy
Where is my order? Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in the email, so please check this for any delivery updates. The tracking is dependent on the shipping service used for your order. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at info@fossil-rock.com or by using the form on our Contact Us page.
Can I cancel my order? Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, please review our Returns and Refund Policy.
Can I amend my order once it has been placed? As soon as you place your order, our dispatch process works quickly. If you need to change the order, please contact us by emailing info@fossil-rock.com or by using the form on our Contact Us page with a subject heading “Order Amendment”. However, please note that once the order has been dispatched we will not be able to make any amendments to it. You can, however, place another order, and return any unopened, unwanted items. Please refer to our Returns and Refund Policy.
What can I do if my order is going to the wrong address? Please contact us by emailing info@fossil-rock.com or by using the form on our Contact Us page with a subject heading “Wrong Delivery Address” so we can attempt to contact the courier to return the parcel back to us for a refund.
Where is my order confirmation? Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If you do not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us.
What should I do if my order is missing? If you are in the UK and have not received your order within the allotted delivery time frame, please notify us by email at info@fossil-rock.com or by using the form on our Contact Us page with a subject heading “Missing Order” within 21 days of the date on which you ordered the products. After this time has elapsed, we reserve the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order.
What do I do if I’ve received the wrong item? If you have received the wrong item in your order and you’re a UK customer, please refer to our Returns and Refund Policy. If you want to replace the item, please contact us at info@fossil-rock.com or by using the form on our Contact Us page with the subject heading “Wrong Item” and we will help you. If you’re an international customer, please email us at
info@fossil-rock.com or by using the form on our Contact Us page with the subject heading “Wrong Item” where we will be able to advise you further on the next steps.
There’s an item missing from my order, what should I do? If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us. If you haven’t received this, please email us at info@fossil-rock.com or by using the form on our Contact Us page with the subject heading “Missing Item” and we will help you.
I purchased an item on pre-order, when will it arrive? If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days have elapsed after the proposed dispatch date please contact us at info@fossil-rock.com or by using the form on our Contact Us page with the subject heading “Pre-order”.
If you have any questions, please email us at info@fossil-rock.com or by using the form on our Contact Us page, with a subject heading “Orders”.
Payments Policy
What payment methods do you accept? We use Stripe and PayPal. We accept payment from most major debit or credit cards.
Do you allow accelerated payment methods for express checkouts? You can checkout quickly using PayPal, Apple Pay, and Google Pay. However, express checkouts will not allow you to enter Discount Codes. To use Discount
Codes, use standard checkout.
Can I use more than one promotional code on my order? No, you can only use one promotional discount in each individual order.
Experiencing problems paying? Please try an alternative payment method or contact us at info@fossil-rock.com with subject heading “Payment Problem” or by using the form on our Contact Us page, and we will help you.
If you have any questions, please email us at info@fossil-rock.com or by using the form on our Contact Us page, with subject heading “Payment”.
Delivery Policy
What delivery options do you offer?
UK Delivery
- Standard Delivery (3-5 Working Days)
International Delivery
The following delivery charges may vary.
- Europe Standard Delivery (3-6 Working Days) – £5.00
- Europe Tracked Delivery (4-5 Working Days) – £15.00
- Rest of World Standard Delivery (5-8 Working Days) – £5.00
- Rest of World Tracked Delivery (6-9 Working Days) – £20.00
*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations (including but not exclusive to poor weather conditions; customs delays; local
postal delays and tech updates) which result in a longer delivery. For changes and updates please check your tracking.
How does your UK standard delivery service work? If you order with us before pm Monday-Friday, you can expect your order to be delivered to you within 3-5 working days. If you haven’t received your order within this time frame, please contact us.
Can I track the status of my order? If your selected postal service provides order tracking, this can be found with your order confirmation.
What happens if nobody’s in when my order is delivered? Our couriers will make attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect. It might not always be possible for our couriers to meet exact dates or times; however, we will do our best to get your parcel to you as soon as possible. If our couriers have attempted to deliver your parcel and failed, this will then be sent back to us and you will be refunded. If you’re an international customer and no one is home during delivery then your parcel may also be left with a neighbour, in a safe place or alternatively, with your local post office.
Will my parcel be charged additional customs and import charges? Customs and import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as they vary from country to country. We would advise that you find out what these charges may be before you place your order. Customs or import charges are not applicable for orders within the UK.
Can I get my order delivered to a PO Box address? Yes, you can have your order delivered to a PO Box address.
If you have any questions, please email us at info@fossil-rock.com or by using the form on our Contact Us page, with subject heading “Delivery”.
Product & Stock Policy
Can you tell me more information about your products? We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at
info@fossil-rock.com or by using the form on our Contact Us page.
Why can’t I find an item that I’ve seen advertised? We try to only advertise products available on site at that time, however sometimes this isn’t always possible – if there is something you see advertised and it isn’t in stock yet please feel free to email us for more information.
How can I find out if you’ll be getting in more stock of a product I want? Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your favourite items are available again. We include the option to sign up for back in stock email notifications on all our sold out products.
If you have any questions, please email us at info@fossil-rock.com or by using the form on our contact page, with subject heading “Product & Stock”.
If you have any questions about our Product and Stock Policy, please contact us.
Returns & Refund Policy
Items purchased through this website can be returned within 14 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
It can take up to 25 days for an item to reach us once you return it. Once the item is received, it usually takes 2 business days for the refund to be processed and 5-10 business days for the refund amount to show up in your account.
If you return a defective, damaged or incorrect item, you’ll be refunded the full standard postage cost once your return is processed.
For returned unopened and unwanted goods, you will receive a refund less the postage costs. Return postage will be at your own expense. To guarantee that your returned item(s) reach us please use signed for mail services, as we can only process a refund for products that we receive undamaged by postal services.
We are unable to refund opened products if you change your mind. If you have any questions, please email us at info@fossil-rock.com or by using the form on our contact page, with subject heading “Returns and Refund”.
If you have any questions about our Returns and Refunds Policy, please contact us.
